What can we help you with?
- Device activation and binding
- Problems accessing the app
- Payments and billing
- Refunds under our policy
Our team replies in under 24 hours
We answer questions about activation, payments, devices and using the app.
Direct email
nexyra.iptv@gmail.comImportant
NEXYRA does not sell or manage playlists, channels or IPTV content. If the problem comes from an external playlist or provider, you must contact that provider directly.
Contact us
If you could not find the answer, fill in the form and we will reply by email.
Frequently asked questions
Before writing to us, take a look at these quick answers.
If you paid and the app is still not active, wait 5 minutes and open it again. If the problem persists, contact us with your payment receipt and we will sort it out. The 7-day free trial is the period to evaluate the player before buying; after payment the sale is final, except for duplicate charges or a billing error on our side.
Each subscription is bound to a unique hardware identifier. If you changed device or your ID changed, contact us with your purchase email and the new identifier so we can handle the change.
Try closing and reopening the app. If it still does not work, uninstall and reinstall: your licence is bound to your device and will be restored automatically with the same identifier.
The EPG depends on your IPTV provider including it in the playlist. NEXYRA does not manage or supply EPG data separately. If your provider includes it, it should appear automatically.
If your playlist worked before and now returns an error, the problem is on the IPTV provider's side. NEXYRA only plays the sources you connect. Contact your playlist provider for channel, credential or expiry issues.
Open the app and note the identifier shown on the activation screen. That is what you need to bind your device from the website. Activation is automatic once the purchase is completed or the free trial has started.