Refund Policy

Last updated: August 25, 2026

NEXYRA offers a 7-day free trial BEFORE any charge. That period exists precisely so you can verify compatibility, performance, playback and available features on your device before deciding whether to buy.

Once the free period ends and payment is made, the purchase is final and non-refundable, except for the cases listed below.

The foregoing is without prejudice to any mandatory right available to you under Google Play's policies, those of the payment provider used, or applicable law: where any such right applies, it prevails over this policy.

We do issue refunds in these cases

  • Duplicate charge for the same item.
  • Billing error attributable to NEXYRA.
  • A serious technical failure directly attributable to NEXYRA that prevents you from using a valid license and that we cannot resolve.
  • Where applicable law requires a refund.

Not grounds for a refund

  • Problems with external IPTV providers.
  • M3U playlists that do not work or stop working.
  • Third-party Xtream servers that are down or overloaded.
  • Channels offline or removed by the provider.
  • Movies or series unavailable in your source.
  • Incorrect credentials supplied by third parties.
  • Blocking applied by your internet provider.
  • Incompatibility with external content that NEXYRA does not control.
  • Deciding to stop using the service after the free period.

NEXYRA does not sell content

  • NEXYRA is only an IPTV and multimedia player.
  • We do not sell channels, movies or series.
  • We do not provide M3U playlists or Xtream credentials.
  • We do not include IPTV servers or host streams.
  • We do not distribute third-party content.
  • You bring your own sources and are responsible for holding the corresponding rights to the content you play.

How to request a refund

  1. Write to us from the email associated with the purchase and include the payment receipt and your device identifier.
  2. State which of the eligible reasons applies to your case.
  3. We review every request manually. Purchases made through Google Play or the App Store are additionally governed by those stores' policies, which handle their own refunds.

Contact

For requests or questions about this policy, write to us at nexyra.iptv@gmail.com