Privacy policy

Last updated: March 2026

1. Scope

This policy describes how NEXYRA handles personal data related to its website, administrative console and services associated with the IPTV player. NEXYRA is a platform to play and manage IPTV sources provided by the user. NEXYRA does not sell content or distribute channel lists.

2. Data we process

We only process the data required to operate the platform, authenticate access and maintain service security.

  • Identity and access data: email address, OTP codes, session identifiers, basic device information and administrative access logs.
  • Operational user data: linked devices, user-connected playlists, playback history, favorites and player preferences.
  • Technical data: errors, system logs, compatibility details, technical traces and events required to protect service stability.

3. Why we use your data

  • Secure access: Allow secure access to the administrative console and protected features through OTP and authenticated sessions.
  • Service operation: Manage devices, preferences, playlists and other configurations created by the user inside the platform.
  • Security: Maintain security, detect abuse, limit unauthorized access and protect the infrastructure.
  • Support: Provide technical support, fix errors and improve overall service performance.
  • Subscriptions: Manage plans, subscriptions or billing when those functions are active in the corresponding environment.

4. Legal basis

When applicable, we process personal data on the basis of contractual necessity, legal compliance, legitimate interest in service security and operation, and consent when a specific feature requires it.

5. Providers and third parties

We may rely on infrastructure, communications, storage, payment or monitoring providers. We only share information when necessary to operate the platform or comply with legal obligations.

If a payment gateway, analytics tool, email platform or cloud provider is activated in production, the corresponding processing will follow the technical integration and applicable legal framework in place at that time.

6. Cookies and sessions

The website and console may use technical cookies or equivalent mechanisms to keep authenticated sessions active, protect administrative access and remember operating preferences.

7. Data retention

We retain data only for as long as necessary to provide the service, resolve incidents, comply with legal obligations or protect platform security.

8. Your rights

You may request access, rectification, deletion, restriction or objection regarding the processing of your data, as well as any other rights granted under applicable law.

9. Minors and permitted use

NEXYRA is not intended for minors without applicable legal supervision. Each user is responsible for the lawful use of the IPTV sources they connect to the platform.

10. Changes to this policy

We may update this policy to reflect legal, technical or product changes. The current version will always be the one published on this page.

Contact

If you have questions about this policy or want to exercise your rights, you can write to support@nexyra.tv.